This is something we have been working on for over a year now. We have replaced bascially the whole staff accept a couple of people. There are a couple of problems that just aren't easy to overcome. One is we ship a lot of air orders. Those were are first priority to get out the same day and we have accomplished that. The other problem we have not been able to overcome yet is the volume of orders at the beginning of the week. A good chunk of our orders come in on Monday and Sunday night. We are constantly playing catch up for Monday.
We have been addressing it all year and we have made some final personel changes out there this week, but as luck would have it, the new person in charge ended up in the hospital last night, so I guess if it's not one thing, it's another.
All I can say is I don't like it anymore than you and I do plan to have it complete soon.
Ben Newton